You can change your order up to 2 hours after you place it. If you placed your order more than 2 hours ago, we cannot guarantee that we can change it. The reason for this is that our artists begin work as soon as you have placed your order.

We are dedicated to ensuring you’re happy with the final product. If you don’t like it for any reason, please reach out to our support team at support@ultraportrait.com and we’ll do our best to help you.

If you followed our photo guidelines, then yes, your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level.
• They do not need to be looking at the camera
• Try to get a close-up so we can see your pet’s unique features
• Make sure the photo is not blurry and high resolution (1.5 Mb+)
• Make sure no features (e.g. ears!) are out of frame – we cannot add them if they aren’t in the original photo
• Ensure that the fur colour in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design will not be either

To ensure the quality of your product, please submit original photos, don’t use screenshots – cropped out photos, etc (just use these in case you have no other options).

We cannot offer returns because of customized nature of art products we produce. Your artwork is your personal and unique product with your pet.

Please contact us if you unhappy with your art product or have any problems with it. Customer satisfaction is very important to us and we always try our best to make you completely satisfied and happy with the result.

If you received the wrong product, or incorrect size, or incorrect print, or your product was damaged in transit, please contact us within 48 hours of receiving your order and attach photos of the product received. Then we will issue you a replacement.

You will like our artwork 🙂

We are dedicated to ensuring you’re happy with the final product. If you don’t like it for any reason, please reach out to our support team at support@ultraportrait.com and we’ll do our best to help you.

We accept all cancellation requests made within 24 hours of placing the order, no questions asked.

Any cancellation request sent after this 24-hour window will be accepted at our discretion. If accepted, you will be subject to a 40% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.

Orders that have been sent to print cannot be cancelled under any circumstance.

Here is the shipment time and charges chart according to your zone.*

Design period is not included in this time.